FAQ

My Ceramics
Every piece is handmade. Small variations in colour, glaze, size and texture are part of the character of handmade work and are not defects.
I do my best to accurately represent the color of each piece. Glazes may look different under different lighting conditions.
Sizes are approximate and not exact measurements. If you have questions about a particular item, please contact me.

Prices & Payment
Prices are shown on my website. Payment is required before dispatch.
It is possible to pay by bank transfer or by credit card via Stripe.
European Union: VAT is already included in all prices, so there are no additional charges upon delivery.

Shipping
If the goods are in stock, I usually ship the package within 3 business days.
At present I ship only within the European Union.

Returns
Please contact me before returning an item so I can help you with the process.

Damaged Deliveries
Every piece is packed with great care.
If your order arrives damaged, please:
Take clear photos of the item and its packaging.
Contact me within 48 hours at info@keramikka.cz
We'll do our best to resolve the issue quickly and kindly.

Product Care
I fire the products at high temperatures, which makes them dishwasher and microwave safe.
However, if you want your favorite mug to last as long as possible and be beautifully shiny, it is better to wash it by hand.
I do not recommend the microwave due to the large temperature changes. Over time, the ceramic could be damaged.

Questions
If you have any questions about shipping or need help with your order, please email me at info@keramikka.cz — I am always happy to assist.